? Detail Section (for each item): Repair number, model number, serial number,problem description, estimated parts, estimated labor, estimated cost ? Footer Section: Estimated total costPrint Service Detail ReportAs noted above, a repair service detail report is generated and provided to the customer. It includes the nature of the problem as well as the parts required and theirassociated cost, as well as the total labor charge, and total charge. The Repair Service Detail Report contains the following information:? Header Section: Current date/time, technician number, customer name,customer address, customer city/state/zip, customer phone, customer e-mail ? Detail Section (for each item): Model number, description, serial number, problemdescription, repair service applied, parts needed/cost, hours labor/cost Footer Section: parts and labor subtotal, sales tax (see business rules), grand total, paymentmethod, masked credit card number.Generate Service Summary ReportThe service summary report can be generated on a daily basis or periodically, depending on business rules. It includes a listing of all service jobs performed for aspecified period, including:? Header Section: Begin date, end date ? Detail Section: Service performed, quantity performed, hours labor, labor cost,parts cost, total cost ? Footer Section: Total performed, total hours, total labor, total cost, grand totalGenerate Technician Service ReportThe technician service report can be generated for one or all technicians as needed, depending on business rules. It includes a listing of all service jobs performed,including:? Header Section: Begin date, end date ? Detail Section: Service performed, quantity performed, hours labor, labor cost,parts cost, total cost ? Footer Section: Total performed, total hours, total labor, total cost, grand totalAdditional Business RulesSome additional business rules necessitated by the new features include the following:Communications of the Association for Information Systems! 12

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