International Hospitality ? Cruise Lines IndustryHOSPITALITY / FOOD OPERATIONS MANAGEMENT / RESTAURANT MANAGEMENTC a t e r i n g ? O p e r a t i o n s M a n a g e m e n tProven abilities and highly successful in meeting all profit objectives, operational targets. Believing thatleading by example whilst adapting to change, and a hands-on approach brings increased standards andprofits. Also skilled in optimizing team potentials through the delivery of staff training solutions.AREAS OF EXPERTISE? General Management ? Team Leadership? Staff Training / Development ? Function / Event Organizing? Property Management ? Refurbishments? Stock / Inventory Control ? Food / Health & Hygiene? Health& Safety ? Budgeting /Cost ContCarnival Cruise Lines ? All class vesselsGeneral Management responsibility for the whole site (4 restaurants). Very much a hands on operation (70 ? 80 hrs per week, 180 ? 240 staff(depending on the class of vessel) including 7 managerial reports. Ensuring a high standard of food handling, service, whilst maintaining a high standard of health and hygiene in the all food service outlets on board and employee dining areas.? Established administration office systems, and payroll, scheduling of all restaurant service staff.? Implemented hygiene regulations, adhering to environmental health regulations.? Decreased all stock losses and reduced all equipment and materials losses.? Significant input into all maintenance and refurbishment.? Ensuring that all service standards and revenue targets are met.Staff Training / Development:? Delivered training and follow up on the training provided by junior management.? Helped reduced staff turnover by maximizing teamwork and staff job satisfaction.? Formulated a training strategy that met the evolving needs of the business, staff and customers.Sr.Maitre d?h?tel 2001 ? 2004 Festival CruisesPRO F E S S I O N A L DE V E L O P M E N TProfessional Development Certificate ? International Hospitality & Service IndustryGlion University MBA Program ? SwitzerlandCourses:Success Strategies in Hospitality ServicesManaging Service Operations in Business EnvironmentHospitality and Service Marketing SolutionsHuman Resources ManagementManagerial Finance and AccountingFinancial Strategy and PlanningChallenges of Leadership? Instruction Catering School? Bartender School from Training Center for Hotel and Tourism Personnel ConstantaTECHNICAL SKILLSProficient in Microsoft Suite: Excel ? Word ? Power Point ? OutlookCOURSESExternal training and in-house courses, has supplemented my extensive hands-on management experience: Managing Financial Performance, Fire Safety, First Aid at Work, Managing Poor Performance, Interview Skills, Basic Food Hygiene, Wine Tasting, Management Principles, Marketing and Human Resources.? 2005 Maritime Labor Convention 2006- Compliance Training? Overview Vessel Sanitation Program? Environmental Health? Equipment and Facilities? Food Protection? Food borne Illness? Hazard Analysis Critical Control Point? Outbreak Investigations? Waterborne Illness07/2005 Management Training Course -Johnson &Walles University of Miami ? Florida08/2004 Carnival Cruise Lines Management College09/2002 Maitred`Hotel Sommelier Onboard Certification Hilton Floating Resorts on FESTIVAL CRUISESCOMUNICATION SKILLSExcellent written and verbal communication skills, speaking fluently English and at a intermediate level Italian. Confident, articulate, professional speaking abilities, empathic listener and persuasive speaker.!
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