Unit aim This unit provides the knowledge and understanding which underpins effective communication and professional relationships with children young people and adults Unit introduction Successful relationships have a positive effect on learning and behaviour. Being listened to and responded to by trusting adults encourages active engagement by children and young people and supports the development of curiosity creativity and resilience which are key characteristics of effective learning. Adults who demonstrate mutual respect collaboration and negotiation are positive role models who have a significant impact on the behaviour of children and young people. Integral to buildingRelationships with Children and maintaining positive relationships are effective communication skills. It is also essential for those working in support roles in schools to know the legislation and policies and procedures for confidentiality and sharing information. This unit provides the essential knowledge and understanding required for working in support roles in schools. Learners will examine the principles of building positive relationships with children young people and adults. This includes considering reasons why effective communication is important and the effect of social professional and cultural contexts on communication. Communication difficulties are examined and learners find out how to adapt communication to meet individual needs including how to deal with disagreements with children young people and adults are studied. The legislation policies and procedures relating to confidentiality are examined and why children young people and adults need reassurance about confidentiality are studied. Learners will also consider situations where confidentiality must be breached. This unit applies to all support staff roles in schools and is particularly suitable for those preparing for working in schools and those new to working in schools including parent-helpers and other volunteers.Learning outcomes and assessment criteria In order to pass this unit the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit. On completion of this unit a learner should:Understand the principles of developing positive relationships with children young people and adults How communication supports positive relationships: benefits eg shows respect for individual values diversity builds trust demonstrates genuine interest respects privacy encourages autonomy supports learning enables effective teamwork enables negotiation reinforces self-esteem Principles of relationship building: ways to build relationships eg recognise the uniqueness of everyone as an individual honesty dependability integrity confidentiality; importance of relationships for learning; know role and responsibilities how own role relates to colleagues; respect the skills and expertise of others; contribution to effective teamwork; follow organisations expectations and procedures for good working relationships; communicate effectively eg keep colleagues informed use agreed lines of communication maintain confidentiality; know own role in relation to parents; differences between professional and personal relationships; contribute to Every Child Matters Outcomes Effect of social professional and cultural contexts on relationships and communication: eg power relationships cultural expectations social differences prejudice pre-conception stereotyping Understand how to communicate with children young people and adults Skills for communication: verbal skills eg form and tone of expression questioning confirming reflecting; clarifying meaning encouraging contributions from others offer choices; non-verbal skills and behaviour eg eye contact facial expressions body movement posture gesture muscle tension touch proximity orientation facial expressions gestures active listening; importance of contact and cultural differences in interpretation of non-verbal communications; empathy eg responding to emotional state Adapting communication: ways eg language appropriate meaning/message concentrate on one issue at a time do not give mixed messages match words to body language open questions active listening encourage discussion and debate; contexts eg hearing difficulties children with English as an additional Language (EAL) promote thinking and talking in first languages to support understanding group EAL learners who share the same home language Differences: context eg communication formal informal form of address; type of communication eg verbal language non-verbal orientation confidentiality Adapting communication: use of clear speech and plain language; different needs eg EAL hearing difficulty visual impairment; adaptations eg translator/ interpreter quiet room hearing loop signing Braille Managing disagreements: behaviours eg keep calm encourage individuals to articulate their point of view find common ground negotiate a compromise win-win solutions support children and young people to deal with disagreements follow school policy and procedures for behaviour and reporting restorative justice Understand legislation policies and procedures for confidentiality and sharing information including data protection Legislation policies and procedures: range eg for home country human rights eg Human Rights Act 1998 Human Rights Act 2004 for safeguarding children eg Children Act 1989 Children Act 2004 relating to freedom of information eg Data Protection Act Every Child Matters policies and procedures in own organisation Reassuring about confidentiality: aspects eg information shared on need to know basis human right for privacy protecting information when using social networking sites buying online using a mobile phone procedure in own organisation whistle-blowing Essential guidance for tutors Delivery This unit should be delivered through a combination of tutor input and active learning experiences. DVDs and case studies will give learners opportunities to link theory to practice. Role play enables learners to develop and practise their interpersonal and communication skills. Discussions peer observations and peer assessment support assessment for learning and contribute to an understanding of the skills required for effective practice. Learners should also be encouraged to demonstrate an awareness of the importance of communication skills in addressing issues of equality diversity and the rights and responsibilities of children and young people. At this level the focus needs to be on understanding the significance of positive relationships in relation to the wellbeing and learning of children and young people and exploring how effective communication enables this. The Emphasis needs to be on understanding the behaviour and communication skills required to develop and maintain positive relationships with children young people and adults and to provide positive role models. Learners should be introduced to why effective communication is important for establishing and maintaining positive relationships with children young people and adults. How positive relationships enhance self-esteem and encourage learning could be explored through relevant research. The impact of social professional and cultural contexts on relationships and communication should also be explored. It is essential that learners understand the communication skills needed to establish and maintain relationships. Learners need to explore ways to meet the communication needs of individuals by adapting communication for different ages and stages of development and for different contexts. Learners should be introduced to the current national legislation for confidentiality and data protection which can be accessed from relevant government department websites. They should have the opportunity to look at a range of school policies and procedures for confidentiality and data protection and consider how these may impact on working practices. It is essential that learners know the situations when confidentiality must be breached to safeguard children and young people. Learners should be encouraged to share their experience of working in schools through employment as a parent-helper or work experience. Assessment This is a knowledge-based unit. Evidence from workplace performance is not required. Suggested assessment activities Assessment will be through tasks projects and other activities completed individually to meet the assessment criteria. Learners should draw on any relevant practical experience of working in schools but will not be assessed directly on workplace performance. For learning outcomes 1 and 2 learners could research and produce a guidance document to use for the induction of new support workers in school to help them understand the principles of developing positive relationships with children and young people and adults and the skills they need to communicate effectively. Case studies may be used to support explanations. The document needs to include why effective communication is important for developing relationships the principles of relationship building explanations of how social professional and cultural contexts impact on relationships and communications clarification of the skills required for effective communication how to adapt communication to meet the needs of individuals and in different contexts and how to manage disagreements with children young people and adults explaining reasons for responses. For learning outcome 3 learners could produce a reference document for all school staff giving details about confidentiality and data protection to include legislation relating to confidentiality and data protection school procedures for confidentiality and data protection reasons why it is important to reassure children young people and adults about confidentiality and why confidentiality may need to be breached. Essential resources Learners will need access to legislation for the relevant home nation and examples of school policies and procedures for confidentiality and data protection. Indicative resource materials Textbooks Bentham S ? A Teaching Assistant?s Guide to Child Development and Psychology in the Classroom (Routledge 2003) ISBN 9780415311083 Blake S Bird J & Gerlach S ? Promoting Emotional and Social Development in Schools: A Practical Guide (Sage Publications 2007) ISBN 9781412907316 Burnham L ? S/NVQ Level 2 Teaching Assistant?s Handbook: Supporting Teaching and Learning in Schools 2nd Edition (Heinemann 2008) ISBN 9780435449308 Burnham L ? Supporting Teaching and Learning in Schools (Primary) (Heinemann 2010) ISBN 9780435032043 Burnham L ? Supporting Teaching and Learning in Schools (Secondary) (Heinemann 2010) ISBN 9780435032050 Dunhill A Elliott B & Shaw A? Effective Communication and Engagement with Children and Young People their Families and Carers (Creating Integrated Services) (Learning Matters 2009) ISBN 9781844452651 Foley P & Leverett S ? Connecting with Children: Developing Working Relationships (The Policy Press 2008) ISBN 9781847420589 Kamen T ? Teaching Assistant?s Handbook: NVQ and SVQ Levels 2 & 3 2nd Edition (Hodder Education 2008) ISBN 9780340959381 Riley P ? Attachment Theory and the Teacher-student Relationship (Routledge 2010) ISBN 9780415562621 Journals Times Education Supplement (TES) 42 BA029026 ? Specification ? Edexcel Level 3 Award/Certificate/Diploma specialist qualifications in Supporting Teaching and Learning in Schools (QCF) ? Issue 2 ? June 2011 ? Edexcel Limited 2011Websites www.education.gov.uk/ Department for Education www.direct.gov.uk/en/Governmentcitizensandrights/ Yourrightsandresponsibilities Directgov www.nationalstrategies.standards.dcsf.gov.uk/ earlyyears The National Strategies www.tda.gov.uk The Training and Development Agency for Schools www.teachers.tv Teachers TV www.teachernet.gov.uk Teachernet BA029026 ? Specification ? Edexcel Level 3 Award/Certificate/Diploma specialist qualifications in Supporting Teaching and Learning in Schools (QCF) ? Issue 2 ? June 2011 ? Edexcel Limited 2011″
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